How Omnicare Made A Difference:
Mission Health Communities
Dedicated, strategic partnership and clinical support that drives businesses forward.
At the beginning of each relationship, we strive to learn every detail of our new partner’s business and what drives them every day. And when you talk to Mission Health Communities’ vice president of customer experience, Cheri Kauset, you feel this support from day one.
“Omnicare took the time to thoroughly understand our skilled nursing organization, our goals and our unique challenges,” says Cheri. “This deep curiosity and understanding assisted in tailoring strategies that perfectly align with Mission Health’s vision. Their ability to adapt and evolve with the ever-changing healthcare and patient population landscape has been remarkable.”
Our industry experts are constantly looking for ways to prepare our partners for the future while finding new opportunities to drive efficiency and cost savings for skilled nursing facilities. At the helm of Mission’s support is Omnicare key account manager, Marylou Carelli.
“I feel that the valuable and meaningful support provided by Marylou has enabled Mission Health to see around obstacles before we encounter them,” notes Cheri. “This proactive approach provides our organization with a differentiator that sets us apart in the marketplace. We communicate and collaborate on our cost containment programs and ensure our outcomes are driving towards the metrics we set out to achieve.”
Another line of support that has made a difference for Mission Health Communities is the Omnicare clinical team. Our pharmacists and nurse consultants integrate with our partners’ care teams and their goals. Through high-quality education, medication reviews, stewardship programs and more, our clinical expertise helps our partners expand their offerings and provide quality care.
“The clinical team at Omnicare has been by Mission Health’s side every day — expansion through acquisition, and of course, COVID,” says Cheri. “The up-to-the-minute information, detailed deployment and solid education efforts by Omnicare have enabled Mission Health to provide cutting edge services and support for our communities.
Together with our operations teams that deliver time-saving solutions, Omnicare takes a holistic approach to bringing the best pharmacy services and adapting to our partners’ needs.
From the key account manager to the president, their talent has consistently helped Mission Health build a brand reputation that is relevant and relatable. Progress in resident care outcomes, detailed reports and insights help us make informed decisions and grow our programming over the years. The Omnicare team is always open to feedback and are eager to collaborate, making the partnership feel like a true team effort.”
Learn how we take a holistic approach to bringing the best pharmacy services to meet to our partners’ needs.